Email: contact@k9-rescue.co.uk

Privacy Policy

Your privacy is important to us

K9 Rescue believes we have a fundamental duty to keep your data secure so you can have confidence when learning about our campaigns and supporting us. We have developed this policy to help you understand what we do with your data.

This policy applies to K9 Rescue, registered charity in England and Wales number 1152283 company number 8043935, Travellers Rest, Stowe Green, Glos GL15 6QW.

This policy is written in accordance with the General Data Protection Regulation (GDPR) 2018 and with the Data Protection Act 1998.

This policy applies to all pages hosted on this site and other services K9 Rescue runs. It does not apply to other non-UK K9 Rescue affiliates around the world or other organisations we may direct you to whose privacy policies may differ.

By submitting your data to K9 Rescue, you are accepting this privacy policy and authorise K9 Rescue to collect, store and process your information in the ways explained in this policy below.

1. How your data is collected

1.1 Who collects your data

K9 Rescue is responsible for all collection of your data for K9 Rescue. In many cases, such as our website or our social media, this will be done directly by K9 Rescue. However, in some circumstances they may be collected on behalf of K9 Rescue by third parties who have been employed by K9 Rescue. When your data is collected by a third party in this way, those third parties are legally bound to process your data only for the purposes explicitly set out by K9 Rescue.

Your information may be shared with us by charitable giving sites or independent events organisers, for example JustGiving or by carefully selected commercial partners, if you have specifically consented to allow your data to be shared with K9 Rescue in this way. Depending on your settings or the privacy policies for social media and messaging services, you might give us permission to access information from those accounts or services. For example, if choosing to register for an activity using a ‘Sign up with Facebook’ link, Facebook may share information such as your name and email address with us.

1.2 What data K9 Rescue collects

In most circumstances, K9 Rescue will only ask for your name and contact details (plus payment details if you are donating). Sometimes, we may ask for additional information where it may either help us in our campaigns or help us keep our communications relevant to you.

K9 Rescue collects information from the public in a number of different ways.  For example, we ask for contact and other information when members of the public rehome or adopt a dog.  This information may include your name and contact information.

If you are a supporter of K9 Rescue, by sponsoring a dog or donating to us we will ask for information that enables us to administer your donation.  This will normally include your name, contact information such as address, email or telephone number and your payment details and gift aid status.

K9 Rescue will also collect information such as your Internet Protocol (IP) address for monitoring and improving the effectiveness of our website services as well its security.

We may occasionally supplement your data with other publicly and commercially available information where it meets GDPR standards. This may include information such as the characteristics of your local area to inform campaigning and requests for support to ensure our communications are relevant. We may store relevant information about you that you voluntarily share with us.

We will only collect sensitive personal data where absolutely necessary and with your explicit consent. All data collected by K9 Rescue will be retained only for an appropriate length of time, defined by our legal requirements and operational needs, and will be securely archived or deleted after this time.

1.3 Cookies

Cookies are small files that are downloaded onto your computer (or your mobile phone) from websites that you visit. Cookies contain information that allows websites to recognise that you have used the site before.

We use cookies, like most websites, to help us provide you with the best experience when you visit our site. Some cookies are crucial to the smooth running of our website – for example our donation pages rely on them. Other cookies allow us to understand (by using tools like Google Analytics) how visitors are interacting with our website, so that we can improve it.

This website also uses Google Analytics Advertising Features to enable us to better understand the interests of our audience and to tailor our communications to be more relevant to you. You may see K9 Rescue listed in locations such as in search results or on the Google Display Network.

If you do not wish to see these adverts, you can:

All browsers allow you to control which cookies you accept and which you delete. You will usually find these settings under the ‘Preferences’ or ‘Tools’ menu of your browser. For more information about cookies, please see www.allaboutcookies.org.

2. How your data is kept secure

2.1 What K9 Rescue does to keep your data secure

K9 Rescue uses industry-standard tools, such as firewalls and Secure Socket Layers, to safeguard the confidentiality of your personally identifiable information. We make every effort to protect against the loss, misuse and alteration of the information under our control.

Financial transactions made online to K9 Rescue using this site are secure. We always use a secure connection when collecting personal financial information from you and conform to PCI standards.  No one can access your credit card details via the internet.  When you have completed your donation or sponsorship, your web browser will be connected directly to our payment providers secure server using SSL (Secure Sockets Layer) protocols.  Most web browsers (e.g. Microsoft Explorer, Mozilla Firefox, Safari, Google Chrome, etc.) support SSL. You can see that the connection between your web browser and the server is secure if your web browser displays a small padlock or key symbol somewhere in the frame, or the address bar shows a web address beginning https:// (rather than http://)

Our payment providers secure server communicates with your browser using SSL (Secure Sockets Layer) protocols, so that all your personal information, including credit card number and your name and address, is encrypted.  This process takes the words and figures you enter, and converts them into bits of code that are then securely transmitted over the internet.

We endeavour to keep all supporter data inside the European Economic Area (EEA), and ensure that any time data is transferred outside the EEA exactly the same provisions on data security and processing are applied.

2.2 Who has access to your data

K9 Rescue will never sell your data to any other organisation. K9 Rescue also never shares or swaps your data with another organisation unless we have made it obvious up front (e.g. for the purpose of handing in a petition to the government). In order to keep our administrative costs low so more of our supporters’ money goes towards our campaigns, we do employ some third parties to process data such as to handle donation payments or fundraise for us. In all these cases these third parties only have access to the data they need to handle the process and do not have permission to use it for any other purposes. We may also share anonymised (or ‘hashed’) versions of your data with partners such as social media providers for the purposes of helping achieve our campaigning and fundraising aims, by delivering personalised content to existing supporters and identifying similar audiences. You may opt out of such data sharing at any time by contacting us using the details at the bottom of this policy.

Within K9 Rescue, only those authorised to process your data can access your data. We work hard to ensure our volunteers can only see the data they need to perform their tasks. All our volunteers are trained to understand data protection and what they need to do to keep your data secure.

3. How we use your data

K9 Rescue uses your data in a variety of ways which include the following:

  • Providing you with information or products that you have requested from us.
  • Processing donations received from you.
  • Making enquiries or informing you about your interactions with us (e.g. resolving issues with Direct Debits, or informing you of changes to events)
  • Responding to any complaints from you.
  • Offering you ways to fund our work.
  • Inviting you to campaign with us.
  • Keeping you updated on our campaigning work.
  • Informing you of volunteering opportunities.
  • Reviewing records such as for financial audits.
  • Analysing and refining our advertising, campaigning and other operations to increase our effectiveness and lower our costs.
  • Monitoring your information to prevent fraud.
  • Working with authorities in cases of fraud or criminal investigations.

In order to do some of these tasks we may build up a profile of you based on the interactions you have had with K9 Rescue. Such profiling may include details of your past engagement with K9 Rescue together with information gathered from sources detailed elsewhere in this Privacy Policy, and may be carried out either by K9 Rescue or by a trusted partner. For example, in deciding who to email about a Trap Neuter Release campaign, we might look at which supporters have supported similar campaigns in the past. This enables K9 Rescue to most effectively target relevant information and appropriate requests for support. This does not affect any of your rights or limit you in how you can get involved with us and our campaigns. You may opt out of profiling at any time by contacting us using the details at the bottom of this policy.

4. How K9 Rescue will communicate with you

For any marketing communications about our campaigning, fundraising or volunteering we will only contact you via email if we have your consent to do so. We may send you marketing materials if we have your consent or we believe you would be interested in our campaign, unless you have expressed a preference not to receive such content.

You may also see advertising online and on some social media sites if you have supported us before, or if your use of these channels suggests that you would find our campaigns relevant.

To respond to your queries we will contact you either via the medium you used to contact us or by a medium you have indicated you would like us to respond with. If we need to contact you for any administrative purposes then we will usually email you or call you depending on what contact details we have available for you.

4.1 How you can affect the way K9 Rescue communicates with you

The first time you sign up with K9 Rescue, you will choose how you would prefer to be contacted. We will respect your choices and not make any changes to your preferences unless you change them yourself, or contact us to change them on your behalf.

You can unsubscribe from our emails at any time through the unsubscribe link at the end of all our emails, and stop seeing any social media advertising through settings on those sites.

You can also change your mind on how you would like us to contact you or tell us that you would no longer like to hear from us by emailing us via our contact form in the footer of our website.

The Fundraising Regulator, an independent body which regulates fundraising practices, also operates the Fundraising Preference Service (FPS) which you can use to indicate which non-profit organisations you would no longer like to hear from.

5. How K9 Rescue protects children’s privacy

The safety of children is very important to us. No information should be submitted or posted to K9 Rescue by children under the age of 13 without prior parental/guardian consent. If you are aged under 13, please ensure you obtain your parent/guardian’s consent before sending any personal information to this website.

All applicable laws are followed with respect to data collection from children. Where we have date of birth information, we will not share data collected from children with any third parties at any time under any circumstances.

Parents and guardians should be aware that owing to the nature of our campaigns, images posted on the K9 Rescue website may be considered unsuitable for children under the age of 13 (e.g. photographs of dead or dying animals).

6. How to find out more or make a complaint

K9 Rescue operates in accordance with all relevant UK data protection laws. If you would like to find out more about these laws and how you could be affected beyond what is mentioned in this privacy policy, please visit the Information Commissioner’s Office.

You have a right to ask for a copy of the information we hold about you, which K9 Rescue will supply to you within one month. K9 Rescue will ask for proof of identity, and may charge a fee should any request be unusually complex or time-consuming.

If you have any specific questions about how K9 Rescue processes your data which are not answered here or you would like to make a complaint about how we have managed your data then please either write, call or email us via the details below.

Brian Jones
Travellers Rest
Stowe Green
Glos  GL15 6QW

Tel: +44 (0)1594 806104 or email us contact@k9-rescue.co.uk

If you are not satisfied with our response to your enquiry then you can contacted the Information Commissioner’s Office directly via the details on their website.

7. Information Provided

All information given on this site is to the best of our ability.

Whilst K9 Rescue is happy to supply any assistance and guidance regarding canine welfare to K9 Rescue members and members of the public, it must be appreciated that such guidance is based only on information supplied to K9 Rescue and K9 Rescue will NOT be liable for injury, loss or damage arising from such guidance supplied.

You may print any information on this site for your own information but you may NOT sell it, reproduce it on the Internet, distribute it, alter it, or reprint it in any publication without permission from the K9 Rescue Information Office.

Please note that all material on this website is the copyright of K9 Rescue or third parties. You may print any K9 Rescue information on this site for your personal use, private study or for teaching purposes in schools colleges or universities provided all material is marked “By kind permission of K9 Rescue” and the material cannot be adapted for use in any other publication, used for profit or used in any way that will bring the charity into disrepute.

The name and logo of K9 Rescue is copyrighted. Any use of these other than for private study or teaching purposes as stated above must be made with the prior express permission of K9 Rescue. If you are unsure what material you can or cannot use please contact us at contact@k9-rescue.co.uk

We can only provide raffle tickets to those aged 16 and over and resident in Great Britain. Please provide your age when ordering.

Changes to this policy

Our Privacy Policy may change from time to time. The amended version will be published on our website and any significant changes will be communicated to supporters either on the website or directly.

This will replace any previous privacy policy wording and all conditions and terms of use will be in force from the date of publication.

Last updated:  22nd May 2018

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